Every salon has different policies when it comes to canceling an appointment. Some of them may seem a bit extreme but they are put in place to ensure that business stays steady, and most of all, clients receive their services in a timely and satisfactory manner. Make sure you familiarize yourself with your salon’s cancellation policies to avoid paying fees or missing out on your appointment. Here are some standards that are often set in salons:
24 Hour Cancellation
Most salons require you to cancel your appointment at least 24 hours in advance. If you don’t, you may be subject to a fee of a portion of the cost of the services you reserved. If you don’t cancel at all you could be responsible for the entire cost of the services. This policy gives salons the opportunity to schedule last-minute appointments and walk-ins to fill the time they had reserved for your cancellation. Most salons are strict about this policy so make sure you call if you don’t intend on showing up. If you run into an emergency that makes you miss the 24 hour window ask to speak to the salon manager to see if they will wave the fee.
Some salons request you to show up 15 to 20 minutes prior to your appointment time and will cancel your appointment if you run more than 15 minutes late. I don’t like having to show up early to places just to wait around, but I can’t stand having to wait for an hour or more because appointments are running behind. Showing up a little early allows you time to sign in, fill out any paperwork that is necessary, and get seated which prevents schedules from backing up.
If you have scheduled many services back to back you may be required to give your credit card upfront and a hold may be placed on it for the full amount of the services. If you don’t show up, some salons will charge the entire amount for the services you reserved. This may seem unfair, but if you reserve a huge block of a salon employee’s time and don’t show up how are they supposed to supplement that loss of income? I know I don’t want to be charged several hundred dollars for services I don’t receive so I don’t schedule things unless I definitely plan on going.
Clients aren’t the only ones who cancel appointments. Sometimes salons need to cancel appointments for unforeseen reasons. Some salons will offer a significant discount if you need to reschedule your appointment. If they don’t, speak to a manager about this as they should be willing to accommodate you for your inconvenience.
There should always be a mutual respect at your salon. As a customer, you should be satisfied with your services and appointment times, but keep in mind that salon employees can’t make their daily wages with an overage of last-minute cancellations.